Privacy Policy

1. Who we are

Create Away Home Solutions is a real estate solutions company operating as a DBA of Create Away Holdings LLC, a Wyoming limited liability company. We operate in Central Florida, Northern California, and nationwide through virtual channels. We help homeowners, sellers, and buyers navigate complex real estate situations including pre-foreclosure, creative financing, and distressed property solutions.

Our principal place of business is in Brevard County, Florida. You can reach us at:

• Amber: (321) 795-7120 (FL) · (916) 214-5557 (CA)
• Matt: (321) 770-8086 (FL) · (916) 214-5590 (CA)

2. Information we collect

Information you provide directly

When you fill out a form on our website, call or text us, or otherwise contact us, we may collect:

• Your name
• Phone number
• Email address (if provided)
• Property address
• Information about your real estate situation, financial circumstances, and goals
• Preferred contact times and communication preferences
• How you heard about us

Information collected automatically

When you visit our website, we may automatically collect certain technical information including:

• IP address and general geographic location
• Browser type and device information
• Pages visited and time spent on the site
• Referring website or source

Information from third parties

We may receive information about you from public records including county clerk databases, property appraiser records, tax collector records, and court filings. This information is used solely to understand your property situation and provide relevant assistance.

3. How we use your information

We use the information we collect to:

• Contact you regarding your property situation and the services we offer
• Evaluate your property and provide relevant solutions or offers
• Send follow-up communications via phone, text message, and email
• Maintain records of our communications and transactions
• Improve our website and services
• Comply with legal and regulatory requirements
• Protect against fraud and ensure the security of our operations

4. How we share your information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Service providers: We use third-party platforms including GoHighLevel (CRM and communications), Netlify (website hosting), and similar tools. These providers process data on our behalf and are contractually obligated to protect your information.
• Business partners: If your situation requires expertise we don't provide directly — such as probate attorneys, title companies, or lenders — we may share relevant information with your consent.
• Legal requirements: We may disclose information if required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Text messaging and A2P compliance

Create Away Home Solutions sends text messages through a registered 10DLC (10-digit long code) program in compliance with CTIA guidelines and carrier requirements. Our messaging program is registered with The Campaign Registry (TCR).

By opting in to receive text messages from us, you consent to receive informational and transactional messages related to your real estate inquiry. Message frequency varies based on your inquiry. You may opt out at any time by:

• Replying STOP to any text message from us
• Calling or texting us directly to request removal

After opting out, you will receive one final confirmation message. You will not receive further automated messages unless you opt back in.

For help, reply HELP to any of our messages or contact us directly.

Text messages are sent from the following numbers: (321) 795-7120 and (916) 214-5557.

6. Data retention

We retain your personal information for as long as necessary to provide our services, maintain our business records, and comply with legal obligations. In general:

• Active lead and client records are retained for the duration of our relationship and up to 7 years after the conclusion of any transaction
• Communication records including calls, texts, and emails are retained for up to 3 years
• Website analytics data is retained for up to 2 years

You may request deletion of your personal information at any time by contacting us directly. We will honor deletion requests to the extent permitted by law and our legitimate business interests.

7. Your rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-out of communications: Opt out of marketing communications at any time
• California residents: Under the California Consumer Privacy Act (CCPA), California residents have additional rights including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us directly using the information below.

8. Cookies and tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our website.

We may use analytics tools such as Google Analytics to understand how visitors use our site. These tools collect anonymized data about site usage and do not identify individual visitors.

9. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We encourage you to use caution when sharing sensitive financial information and to contact us directly by phone if you prefer not to submit information through our website forms.

10. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

12. Governing law

This Privacy Policy is governed by the laws of the State of Wyoming, without regard to its conflict of law provisions. Any disputes arising under this policy shall be resolved in accordance with the laws of Wyoming.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.